Terms and Conditions

General Terms and Conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period:
The period within which the consumer may exercise their right of withdrawal.

Consumer:
A natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur.

Day:
Calendar day.

Continuous transaction:
A distance contract relating to a series of products and/or services, where the delivery and/or purchase obligation is spread over time.

Durable data carrier:
Any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.

Right of withdrawal:
The option for the consumer to withdraw from the distance contract within the cooling-off period.

Entrepreneur:
The natural or legal person who offers products and/or services to consumers at a distance.

Distance contract:
A contract concluded within the framework of an organized system for distance selling of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract.

Means of distance communication:
A means that can be used for concluding a contract without the consumer and entrepreneur being present in the same location at the same time.

General Terms and Conditions:
These General Terms and Conditions of the entrepreneur.

Article 2 – Right of Withdrawal

The consumer has the right to withdraw from the contract within a cooling-off period of 30 days, without stating reasons.

During the cooling-off period, the consumer shall handle the product and its packaging with care.

If the consumer exercises the right of withdrawal, they shall return the product with all supplied accessories and, where reasonably possible, in its original condition, in accordance with the reasonable instructions provided by the entrepreneur.

Article 3 – Applicability

These General Terms and Conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these General Terms and Conditions shall be made available to the consumer. If this is not reasonably possible, it shall be indicated before the distance contract is concluded that the General Terms and Conditions can be inspected at the entrepreneur’s premises and will be sent free of charge upon request.

If the distance contract is concluded electronically, the text of these General Terms and Conditions may, in deviation from the previous paragraph, be made available to the consumer electronically before the contract is concluded in such a way that it can be easily stored on a durable data carrier. If this is not reasonably possible, it shall be indicated where the General Terms and Conditions can be consulted electronically and that they will be sent free of charge upon request.

If specific product or service conditions apply in addition to these General Terms and Conditions, the second and third paragraphs apply accordingly, and in the event of conflicting conditions, the consumer may always rely on the provision most favorable to them.

If one or more provisions of these General Terms and Conditions are at any time wholly or partially void or annulled, the agreement and these conditions shall otherwise remain in force, and the provision concerned shall be replaced by mutual agreement with a provision that most closely reflects the original intent.

Situations not covered by these General Terms and Conditions shall be assessed “in the spirit” of these General Terms and Conditions. Ambiguities regarding the interpretation or content of one or more provisions shall also be interpreted “in the spirit” of these General Terms and Conditions.

Article 4 – The Offer

If an offer has a limited period of validity or is subject to conditions, this shall be expressly stated in the offer. The offer is non-binding. The entrepreneur reserves the right to modify or withdraw the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to make a proper assessment of the offer.

If the entrepreneur uses images, these are a truthful representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.

All images and specifications in the offer are indicative and cannot give rise to compensation or termination of the contract.

Product images are a truthful representation of the offered products. The entrepreneur cannot guarantee that displayed colors exactly match the actual colors of the products.

Each offer contains sufficient information to make it clear to the consumer what rights and obligations are attached to acceptance of the offer, including in particular:

  • Any shipping costs

  • The manner in which the contract will be concluded and the actions required

  • Whether the right of withdrawal applies

  • The method of payment, delivery, and execution of the contract

  • The period for acceptance of the offer or the period during which the price is guaranteed

  • Any costs of distance communication beyond the regular basic rate

  • Whether the contract will be archived and how it can be accessed

  • How the consumer can review and correct data before concluding the contract

  • Any other languages in which the contract may be concluded

  • Any codes of conduct and how they can be consulted electronically

  • The minimum duration of the distance contract in the case of a continuous transaction

  • Optional: available sizes, colors, materials

Article 5 – The Contract

The contract is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the associated conditions.

If the consumer has accepted the offer electronically, the entrepreneur shall promptly confirm receipt electronically. Until such confirmation is received, the consumer may dissolve the contract.

If the contract is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure electronic data transfer and ensure a secure web environment.

The entrepreneur may, within legal limits, assess whether the consumer can meet their payment obligations. If there are valid reasons not to enter into the contract, the entrepreneur may refuse an order or attach special conditions.

The entrepreneur shall provide the consumer, in writing or on a durable data carrier, with:

  • The address for complaints

  • Conditions and procedures for exercising the right of withdrawal

  • Information on guarantees and after-sales service

  • Information referred to in Article 4, unless already provided

  • Termination requirements for contracts exceeding one year

Each contract is entered into subject to sufficient product availability.

Article 6 – Right of Withdrawal

The consumer may withdraw from the purchase of products within 30 days without stating reasons.

The cooling-off period begins the day after receipt of the product.

During the cooling-off period, the consumer shall handle the product and packaging with care.

The consumer must notify the entrepreneur of their intention to withdraw within 30 days in writing or by email and return the product within 30 days thereafter.

If these conditions are not met, the purchase becomes final.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises the right of withdrawal, return shipping costs are borne by the consumer.

Refunds will be made within 30 days, provided the product has been returned or proof of return has been provided.

Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the right of withdrawal for certain products, provided this is clearly stated in the offer.

This applies to products:

  • Made to consumer specifications

  • Clearly personal in nature

  • Not suitable for return

  • Perishable or subject to rapid aging

  • Subject to financial market fluctuations

  • Newspapers and magazines

  • Unsealed software or media

  • Unsealed hygiene products

Article 9 – Price

Prices will not be increased during the validity period of the offer, except due to VAT changes.

Price increases within three months are permitted only if required by law.

All prices are subject to typographical errors.

Article 10 – Conformity and Warranty

Products must conform to the agreement and reasonable expectations of usability.

Manufacturer warranties do not affect statutory consumer rights.

Defects must be reported within 30 days of delivery.

Warranty does not apply in cases of misuse, unauthorized repairs, or abnormal conditions.

Article 11 – Delivery and Execution

Orders are executed with due care and delivered within 30 days, unless otherwise agreed.

If delivery is delayed or incomplete, the consumer may dissolve the contract.

Risk passes to the consumer upon delivery.

Article 12 – Continuous Transactions

Consumers may terminate ongoing contracts at any time with a maximum notice period of one month.

Contracts may not be silently renewed for a fixed period, except as legally permitted.

Article 13 – Payment

Payments must be made within seven business days, unless otherwise agreed.

Incorrect payment details must be reported immediately.

Article 14 – Complaints Procedure

Complaints must be submitted within seven days of discovery.

Complaints will be answered within 14 days.

Article 15 – Disputes

All agreements to which these General Terms and Conditions apply are governed exclusively by Dutch law, even if the consumer resides abroad.